Jewellery care and other FAQs
Please note that each individual product is made by hand and therefore is completely unique. Small variations such as shape and material are part of the unique character of our jewellery.
As with all jewellery, all gemstone settings should be inspected from time to time. If there is any movement, contact us to have it repaired or go to a local jeweller. All our stones are set with great care and Lunnemann Jewellery is not responsible for stones lost after purchase. Please note that most of our stones are carefully selected for their uniqueness, meaning we cannot guarantee an identical replacement in the event of stone loss, but we will do our best to find as close a match as possible. All matte surfaces on metals eventually become shiny and will show a natural polished surface with time and use, this is part of the nature of the metal as it likes to be shiny. We like the idea that it will change and evolve with you as the metal is used.
Most of our jewellery is designed for everyday use. Diamonds and Sapphires are all hard gemstones that do not scratch easily with use. Clean regularly with a soft toothbrush, liquid soap, and warm water to avoid dirt build-up and to ensure the stone continues to shine beautifully.
Some pieces of jewellery, such as from the Cumulus collection, feature materials such as pearls and softer gemstones that will become scratched with daily use, so extra care must be taken with these pieces and occasional use is recommended. Clean occasionally; for the gems use a soft toothbrush and liquid soap. Please be careful when cleaning pearls as soap can ruin their shine. Never use an acidic soap.
General care tips
Remove your jewellery before practical activities. This will ensure that your jewellery is not accidentally damaged.
Skin and hair cosmetics can react with gemstones and metals and cause your jewellery to oxidize, discolour or possibly corrode. Always put on your jewellery last, after using cosmetics, perfume and sprays.
When storing your jewellery, we recommend doing so in an airtight box or bag. Especially silver jewellery – when exposed to oxygen – can oxidize over time. Sensible storage will keep them neat and beautiful for longer. Do not store your jewellery in damp environments as this will cause oxidation and will attract dirt which can settle in parts where it can be difficult to clean.
Be extra careful when cleaning jewellery with precious stones and pearls. If you have the slightest doubt, please contact us.
Please do your best to inform us of your correct ring size when placing an order. Your local jeweller can help you with the exact ring size by measuring your finger or by measuring one of your rings that is the correct size.
If you provide the wrong ring size, we can adjust the ring for you for a small fee. Price depends on ring and size.
Tips for measuring your ring size:
The size of your finger can change over the course of a day – the best time to measure it is towards the end of the day when your fingers are largest. Never measure ring size when your hands are cold, as your fingers may be up to ½ size smaller than normal.
Your ring should fit comfortably on your finger – it should be tight enough for it not to fall off your finger, but still loose enough to slide over the knuckle of your finger.
If you are buying a gift, the best way to find the right ring size is to borrow his or her ring (for the correct finger) and have it measured by a local jeweller.
The materials we use
Tell about your metals?
All our jewellery is handmade in superior quality metals. We use Eco-/re-cycled gold and silver from our precious metal suppliers. All jewellery has the authenticity stamp and are stamped with the ‘maker’s mark’/name stamp.
What is the story behind your diamonds?
Diamonds are the hardest material found in nature. It is the clearest material, giving its unique capabilities of reflecting light in the most beautiful way.
The diamonds used at Rikke Lunnemann jewellery adhere to the Kimberley Process. The Kimberley process unites administrations, civil societies, and industry in reducing the flow of conflict diamonds (rough diamonds used to finance wars against governments) around the world.
Rikke Lunnemann feels a deep sense of responsibility for using a precious material that has been taken out of the ground in the right way, so the diamonds can be treasured for years to come as future heirlooms.
When shopping for diamond jewellery four criteria is used, known as the four c’s:
Carat refers to the actual weight measurement of the diamonds. The larger the diamond is, the greater the rarity and therefore it is more valuable. You can see the total carat weight on each product.
Refers to the actual colour of the diamond. The closer to being colourless the diamond is, the higher the level of brilliance.
Refers to how many inclusions and irregularities a diamond has. Less light will come from the diamond if there are many inclusions. The rarity and value of the diamond increase as these imperfections are not visible to the naked eye.
Rikke Lunnemann uses a clarity of VVS – this stand for Very, Very, Slightly included and these diamonds are very high quality.
Refers to the facets and their proportions on the surface. In a well-proportioned stone light enters from above and is reflected in all the facets of the bottom.
Rikke Lunnemann mainly uses brilliant cut diamonds. These brilliant cut diamonds radiate the light outwards and enhance the diamonds beautiful sparkle.
What is the story behind your pearls and sustainability?
Pearls are an organic material cultivated in oysters, where layers upon layers of mother-of-pearl is deposited onto the core of a pearl. Every layer is so delicate that it takes 1.000 layers to achieve a total thickness of 0.5 mm of pearl. I can take up to 7-10 years to grow a pearl.
At Lunnemann Jewellery we only work with the best of quality in cultured pearls, and most of our pearls are sustainable. Our supplier visits the pearl farms in French Polynesia, the Philippines, Indonesia, Vietnam, and Mexico regularly. This way they can ensure that the conditions under which the pearl production takes place comply with sustainable principles.
When harvesting sustainable pearls, no treatment will be performed, there will be no manipulation with colours or lustre. The pearls will appear with the qualities the oyster has created, and by using sustainable methods for cultivating pearls, even higher quality of pearls can be obtained. The principles of sustainability can be applied to both saltwater pearls and saltwater Keshi. Due to current conditions and today’s methods for cultivating Freshwater Pearls these types of pearls are not sustainable.
Are all your jewellery unique?
Each piece of jewellery is completely handmade in our studio and therefore each piece of jewellery is unique. Therefore, it is important to be aware that small variations will occur and will vary slightly from the photo you may have seen. Gemstone and metal colours may also vary slightly, and sizes are reasonably accurate. No two pieces of jewellery are exactly alike.
Why does the stone in my jewellery look different to the ones on the website?
We care about the unique and natural quality of the diamonds and gemstones we work with. Slight variations in colour are to be expected as they are natural minerals.
I don’t live in Denmark do you ship internationally?
Yes, we ship worldwide. Please go to our Shipping and Returns page for further information.
How long will it take for my order to arrive?
As all our jewellery is handmade and unique, the delivery time will vary.
Jewellery in stock is delivered within approx. 3-8 days. For jewellery made to order, there may be a delivery time of up to between 4 and 8 weeks.
We do our utmost to ensure that you receive your jewellery as quickly as possible, preferably within 4 weeks. If you need to use the jewellery within 4 weeks, contact us at firstname.lastname@example.org or tel. +45 29845588, and we will do our best to meet your wishes.
How is my order being shipped?
All purchases in our online shop are sent primarily with Post Nord (as track and trace). Each product is placed in an individual jewellery box and packaged in a discreet shipping box. If the recipient and delivery address are different from the person who placed the order, we assume that the order is a gift, and a receipt will not be included in the package. If you want a personal card for a possible gift, please contact us directly.
Do you cover import duties, taxes and customs clearance costs?
Unfortunately, we do not cover costs, duties and taxes associated with exporting our jewellery to international destinations. Our customers are responsible for paying any duties and taxes according to applicable laws.
What is your online returns policy?
We hope that you will be completely satisfied with your Rikke Lunnemann jewellery. If for some reason you are not completely satisfied with your purchase, we are happy to offer an exchange, or a credit note within 14 days of receiving the piece of jewellery. Alternatively, we will refund a purchase made through this website if it is returned to us unused, in perfect condition and in the original packaging within 14 days of your receipt of the order. Please be aware that the return shipment is entirely your responsibility, and the return item must be sent as ‘track and trace’ at your expense.
Please notify Lunnemann Jewellery by email before returning an item. Lunnemann Jewellery cannot be held responsible for items that have been damaged or lost during return shipping.
Purchases that are exempt from both refunds and exchanges are
– Jewellery made to commission / made to order (tailor-made)
– Customized jewellery
We also refer to our Terms and Conditions.
How do I return an online purchase?
To return an online purchase please contact email@example.com for further information. Remember to write your order number in the e-mail.
We cannot take responsibility for lost return goods and therefore we recommend that all shipments within Denmark are sent with ‘track and trace’ and for international shipments that they are sent with a secure and traceable service. We recommend that all shipments be insured.
Please note that shipping costs are non-refundable.
To prevent fraud, your refund will be issued using the same method with which you originally paid.
If you are not in Denmark or the EU and would like to return a piece of jewellery, please note that a Customs Declaration form is required. The goods must be correctly declared as ‘RETURNED DANISH GOODS’ to ensure that no additional customs costs are imposed upon re-import to Denmark. If an item is incorrectly labelled and import costs are imposed, these will be at the customer’s expense. This can also delay the return process.
Can I buy jewellery over the phone or via email?
Yes, we are available to welcome a d help you during normal opening hours.